Terms and Conditions of Use


This website is owned and operated by Universal Marketing Co. Limited, trading as Xi’an Food Bar. Throughout this website, the terms “we”, “us”, “our” refer to Universal Marketing Co. Limited or Xi’an Food Bar.

These Terms and Conditions of Use apply to all users of our website.  In using this website, you agree to be bounded by all these Terms and Conditions of Use. If you do not agree, please do not use it.

We reserve the right to amend these Terms and Conditions of Use from time to time. Amendments will be effective immediately upon update on this website.

Privacy Policy

Our Privacy Policy forms part of these Terms and Conditions of Use and can be found following:

Information on this website

The information in this website could include technical inaccuracies or typographical errors. We are not liable to you or anyone else if such inaccuracies or errors occur.  We reserve the right to change or improve the information at any time without notice.

Online Order Service

We provide an online order service for ordering our products for delivery or pick-up from a nominated branch.

All prices are stated in New Zealand Dollars and are GST inclusive. Any price information is subject to change without notice.

The product images are for reference only. The actual products may differ.

We agree to process all orders in accordance with their terms but reserve the right to reject any order in our absolute discretion.

You acknowledge that: (1) we cannot guarantee the performance and availability; (2) the delivery or pickup time is for estimate only, we cannot guarantee the time as delays may be experienced; (3) the service might be unavailable at any time due to technical issues or maintenance purpose. We are not liable for any of your losses or damages directly or indirectly caused by our product performance and availability, our delivery or pickup time, or our service availability.

You agree to take full responsibility for all your activities on our website, including using our Online Order Service.  You further agree to take full responsibility for anyone using your computer, smartphone, or any other electronic devices to access and use our website, including using our Online Order Service.

You acknowledge that any order placed in our Online Order Service using your details is deemed to be a valid order on your behalf for which you are obliged to pay.

You can choose to register with us whereby we hold your contact details and/or details of your previous orders. We reserve the right to reject your registration or terminate your account in our sole discretion.

Return and Refund Policy

If you were unsatisfied with your pick-up order, you may contact the branch where you picked up your order or reach us via Contact Us Form (located on our website).

If you were unsatisfied with your delivery order, you may contact us via Contact Us Form (located on our website).

If refund is required, we may ask for your bank detail and it may take up to 10 business days to process the payment.

Limitation of Liability

In relation to your use of our Online Order Service, our liability is limited to:

  • The replacement of any product you ordered; and
  • The price paid by you to us for the product you ordered.

Intellectual Property

All materials contained on this website is our property. Without our prior written permission, you may not in any forms or by any means use any of our materials for commercial use.

Governing Law

These Terms of Conditions of Use shall be governed by the laws of New Zealand.

Delivery Service

Depending on our staff availability and other factors, we may provide delivery services to online order customers with certain delivery fees.  For marketing purpose, we may provide free delivery for order over certain amount and deliver to certain regions. However, the free service might be terminated at any time without prior notice.